Privacy policy

• Citizen reports stay in Canada. Always.
• Photos uploaded with reports have faces and license plates auto-blurred before the original is discarded.
• We never sell personal data.
• You can request export or deletion of your data at any time.

• Account: your phone number or email, display name, locale preference, and the city tenant you belong to.
• Reports: the description, photos (auto-blurred), location, and the status of each issue you submit.
• Device: an opaque push-notification token so we can notify you when your report's status changes.
• Diagnostics: anonymized crash reports and performance traces, opt-out at any time from the in-app Privacy screen.

• Route reports to the responsible crew within your city.
• Notify you when status changes (assigned, in progress, resolved).
• Improve the product through aggregated, de-identified usage analysis.

• Your municipality's authorized staff can see reports filed within their tenant.
• Geoxity engineering can access data when required for support, with audit logs.
• We do not sell or rent data to third parties. Ever.

Every database, file bucket, and log sink that holds personal data lives in Google Cloud's Canadian regions (Toronto and Montréal). Cross-border transfers happen only for unrelated infrastructure (e.g. error tracking metadata).

Under Canadian privacy law (PIPEDA, plus Quebec's Law 25 where applicable), you can request access to, correction of, or deletion of your personal data. Write to privacy@geoxity.co; we respond within 30 days.

Privacy questions: privacy@geoxity.co. General inquiries: hello@geoxity.co. Mail: Geoxity Inc., Toronto, ON, Canada.